Introduction
This privacy policy explains how we collect, use, and protect the personal information of our users.
Information We Collect
When you use our app, we may collect the following types of information:
- Personal Information: This includes your name, email address, and M-Pesa phone number details that you provide to set up your profile and use the app's features.
- Transaction Data: We will collect information about the financial transactions you make through the app, including the amount, date, time, and other details related to money transfers and group fund pooling.
- Usage Data: We may collect information about how you use the app, such as the features you access, the pages you visit, and any errors that occur.
- Cookies: Our app/website uses cookies to enhance your user experience. Cookies are small data files stored on your device that help us understand how you use the app and enable certain functionalities.
How We Use Your Information
- Provisioning and Improving the App: We use your personal and transaction data to enable the core functions of the app, such as facilitating group fund pooling, managing contributions, and processing M-Pesa transactions.
- Customer Support: We may use your information to respond to your inquiries, address your concerns, and provide you with customer support.
- Analytics and Improvement: We may use your usage data to analyze how the app is being used, identify areas for improvement, and develop new features.
- Compliance and Security: We may use your information to comply with legal requirements, protect against fraud, and ensure the security of the app and your transactions.
Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your information with third-party service providers, such as payment processors and cloud storage providers, who assist us in operating the app and providing services to you.
- Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, we may transfer your information to the new owner or successor entity.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes using encryption, access controls, and other security safeguards. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
Your Rights
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete personal information we hold about you.
- Account Deletion: You can request that we delete your account and all associated data. Click here to submit a deletion request.
- Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
To exercise these rights, please visit our data management page or contact us at grupchatinfo@gmail.com.
Data Retention
We retain your data for as long as your account is active and as needed to provide you services. When you request account deletion:
- We will delete your account and associated data within 30 days of your request.
- Some data may be retained for up to 90 days after deletion for legal compliance, fraud prevention, and dispute resolution purposes.
- After 90 days, all data will be permanently deleted from our systems.
You can learn more about our data retention practices on our data management page.
Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on our app or website. Your continued use of the app after such changes will be deemed your acceptance of the updated policy.
Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us at grupchatinfo@gmail.com.